Refund policy
At Mochi Drip, we want every purchase to feel right. Please review our policy below:
Return Eligibility
-
Returns are accepted only for defective or incorrect items.
-
Requests must be submitted within 7 days of delivery.
-
Items must be unused, unwashed, and in original packaging.
How to Start a Return
-
Contact us at mochi.drip.inc@gmail.com with your order number and clear photos of the issue.
-
Once your request is reviewed and approved, we’ll provide you with the correct return address.
-
Please do not send items back without contacting us first, as they cannot be processed.
Return Shipping
-
Customers are responsible for return shipping costs.
Refunds
-
Refunds are issued to your original payment method within 7 days after inspection of the returned item.
-
Items not meeting the return conditions may be ineligible for a refund.
Order Changes & Cancellations
We begin processing orders immediately after purchase to ensure fast fulfillment.
-
If you need to cancel or make a change, please email us at mochi.drip.inc@gmail.com within 1 hour of purchase with your order number.
-
If your request is received within this timeframe, we’ll cancel the order and issue a full refund.
-
After this window, your order is final and cannot be canceled, as it will already be in production.